Hi guys from AC RYAN,

This is my first post and i have good and bad things to say...

The good is about my AC RYAN MINI:)

gorgeous , silent, reads almost everything

I read almost everything i read with my WD LIVE.

The WD LIVE can read some killa samples that MINI cant... but beside the 3 killa samples it reads everything fine:D

But who really watches killa samples?:):):)

comparing to WD LIVE i think the AC has better SD image and similar HD image.

AC has better zoom options and subs options.

There is one thing the WD has is cool and i cant do it with AC ryan.

Move the screen up and down. Is good to watch 21X9 movies... i move the screen up and the subtitles stay in the black area:D


Now relating my buy of the AC in portugal.

I bought it from the official retailer http://www.ptchip.com


I wanted to buy an AC RYAN playonhd MINI...

I was surfing your site and saw that PORTUGAL had an official retailer...

NICE!! this way i can have my product AND help a portuguese store....

The problem is the site http://www.PTCHIP.com doesnt have a physical adress.... doesnt have a TELEPHONE!!!!!

only by mail and MSN.

The owner sometimes is in messenger , sometimes disapear for days....

He was very nice at first and took my doubts...

so i ordered it....

at 26 th JANUARY!!!!




I chose payment at arrival because i didnt trust and knew the store....

he said in 1 day it would be in my home


I asked specificaly for a RECEIPT because it is for clinic, so i need to show expenses justification.

He disapeared from MSN and i waited 15 days for it!!!!! nothing!!!!!

I bought another player ( WD LIVE ) just because i wanted a player.

Then after 15 days of the order he apears in MSN and said he had some problems, private problems...

As i wanted really bad a AC RYAN i said.. ok send it now....

He said.. ok in 2 days it will be there....

15 MORES DAYS!!!!! and nothing!!!!!!!!!!!!!!!!!!! no MSN no player no nothing....

I wanted another player for the bedroom so i had to buy another WD LIVE!!!!!

the i get the postal os the post office saying it arrived..!!!!!!!!!!!!!!!!!!

so after more than 1 MONTH!!!!!! and buying 2 other players i didnta want to go get this and let him go back!!!!


But as i am a honoured person i was stupid enough to go get it at the mail.....


RESULT!!!!!!!!

After 1 month waiting , buying 2 other players.....

NO RECEIPT!!!!!



So for now i cant charge it to the CLINIC and i HAVE NO WARRANTY CERTIFICATE!!!!!!!!

I ask you guys for a solution


Thank you very much

Ricardo Camacho.


I want to know how i can have a receipt and WARRANTY.

If my AC ryan malfunctions i have no proof of buying beside the package and mail postal.

P.S. - Can anyone post a PICTURE of the HDMI cable in the AC mini? mine looks like a 1 dolar cable...

when any AC staff guy reads this please help me out:)

thanks

Someone of the AC RYAN staff...

I sent a mail to you guys and had no answer...

Here i have no answer...


Please give me the email address to where i can write to solve my problem

thank you

still no answer from AC RYAN here...

Can anyone from the staff help me?

i have sent mails but no answer too...

send a pm to memberlist.php?mode=viewprofile&u=12633

maybe he can help you but i doubt if he reacts fast buts it's a try

Hello Raines,

I will try to send your message to the person more involved in the markting area.

I tryed lots of times to make him see that the retailer and the way A.C.Ryan products are being sold in Portugal are not the most professional and the sells could be wayyyyyyyyyy better...

Guess they aren't betting on our market that much.

I bought my PlayOn on the 2 batch from A.C.Ryan directly and i advise u to do the same.

Ricardo

i will make an extra report to ACRyan about this matter,

Hi Raines,

Sorry for our late reply, this topic was pointed out to me just now.
I have appointed this matter to our sales rep. in portugal.
He will get in contact with ptchip.com.

If you don't hear anything from PTchip within the week please send me a PM or e-mail so I can follow up.

Sorry about the situation, but we are now on it!

Cheers,

thanks Harro,