I'm really sorry guys, but i totally cannot duplicate the issue of file limitation on shared folders. We have on our NAS 24 HD video files and around 500 sample videos to the shared folder on my PC (Win7) and everything can be viewed.

Look until now I never used wifi connection to see anything, just internet channels.
This mp is a very good product but this limitation is very annoying!!
I made all possible "combination" but I have still the same issue. I'm not the only one who has that.
Ten friends of mine have the same issue. So we pass the "dedicate" problem with my PC.
So please look at this more carefully because is to bad to have this as a minus in your product.

Are you running Avast anti-virus? We had this exact issue with Avast last year, it broke SMB on Windows 7 with the result that older SMB clients couldn't view all the files in a share. It's possible they've done it again?

If that is the problem, just disabling Avast didn't fix it, it had to be completely uninstalled.

Ray Von

So Ray,
Yes I have Avast.
So you telling me that Avast Antivirus (I have bought it by the way) it's the reason I can't see all shared folders.
So everyone who bought Avast (or have Avast) they can not buy AC Ryan HD Mini 2 because if they want to connect via WiFi they could not share all their folders.

Of course your solution is a reasonable one I can say.
But this kind of solution means that AC Ryan MP does not tested correctly by the support stuff.
I say that because my job is Professional Testing Engineer on mobile devices and I know about "testing"!!
Rhetoric Question : How would you react if you had bought a mobile device with WiFi connection (except from GSM/GPRS/3G) and you realize that you can't connect via WiFi in your very expensive Cisco home router.....??

If you google for Avast and file limit, you will see that e.g. Boxee owners are also confronted with this phenomenon.

Obviously Avast has not been tested properly.

Obviously not AC Ryan HD Mini 2 too!

If you were a "Professional Testing Engineer" as you say, you should be well aware that nearly all antivirus programs have problems such as this from time to time or perhaps you are a "Beer Testing Engineer"?

I do not use Avast on my PC's and I am not bothered by any limitations on numbers of shared files.

You cannot expect that the Playons are tested against any obscure anti virus program.

@Duivels

Ok I accept that. Of course you can't test all antivirus programs.
But if we have a fact here with Avast ,you don't think it a good idea to start from here?
Can the support team test this issue with Avast?

In the bottom line I think all here suppose to be help for a better product.


PS. Of course there are people here (like above post - The Beer Boy) which they are happy only to insult others. I'll pass.....

It'd be interesting to know whether nasostrikas also runs Avast, that could explain why two people have appeared at precisely the same time with a problem that no-one else seems to have experienced previously.

Just saying it might be. Looking at it logically:-

There must be loads of other people using the Mini 2 with Windows 7 without this issue.
Avast has been known to cause this issue in the past.
You just happen to run Avast.

So it's definately worth your time investigating whether it's a problem with your anti-virus software, wouldn't you agree? Do your ten friends with Mini 2's also run Avast?

Just to be clear, if it is the same issue it doesn't break wi-fi, it breaks file serving functionality, wired or wireless. In my company's case it came to light because it "broke" our client's Linux fax servers and earlier versions of Windows.

I don't agree at all. As a "Professional Testing Engineer" you'd surely understand that the more factors that come into play, the harder testing becomes, to the point where the amount of testing required outweighs any likely benefit?

I'm not even sure how they could have tested for this, or how it would have helped if they had? They can't "fix" it, all they could do is tell you to try investigate problems with Avast, and that is what has happened anyway.

Clearly it's unreasonable to expect any organisation, whether AC Ryan or Microsoft, to re-test every combination of software and hardware on a regular basis, just on the off-chance that some random 3rd party might break a standard function at some point.

I'd probably investigate which one was "broken" and try and get it fixed or replaced. If weight of evidence showed that it's possible that the Cisco home router was the broken component, and I had the information necessary to confirm for myself, I'd do so.

To apply your rhetorical situation to your actual one though:- Since there's plenty of evidence that Mini 2's work happily with Windows 7, and further evidence that Avast has broken sharing functionality in the past, I'd probably just uninstall it and try it again. Worst case I have to reinstall Avast.

If that worked I'd try reinstalling Avast from the very latest build and take it from there. If it didn't work, then at least I've removed one thing from the equation and I can then move forward, see if anyone has any more ideas.

Complaining unproductively that my problems are only happening due to a lack of testing which likely wouldn't have identified my problem anyway, and certainly would have done nothing to fix it, would be fairly far down my "to do" list. But that's just me

Ray Von