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 Lack of support from A.c.Ryan 
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Joined: Wed Mar 09, 2011 7:10 pm
Posts: 7
Post Lack of support from A.c.Ryan
Hello !
I bought my Essential in the beginning of this year and even bought the wifi dongle (which i never got working properly) i can connect to internet but the samba share doesnt work.
I`ve asked for help but i didnt get any and now my patience enden.

Is it possible for me to return this product to the shop with your help (It is a shop called" net on net " an its located in malmoe sweden.

Maybe you can recommend another product in your line that really working?

Best Regards MIkael Meyer

btw we got something in sweden called konsumentverket that support buyers if trouble appears with selling companies.


Sat Nov 19, 2011 11:22 am
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Joined: Tue Oct 05, 2010 9:35 pm
Posts: 4299
Location: Netherlands
Post Re: Lack of support from A.c.Ryan
Samba will not work on the Essential, because the Essential was designed as a simple device without network functionality. If you can access the internet, your dongle is OK.
For network functionality you should have bought the Playon HD or HD2.

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Playon!HD Mini Firmware 7317 modified [192.168.178.3]
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Sat Nov 19, 2011 2:34 pm
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Joined: Sat Oct 24, 2009 6:29 pm
Posts: 8941
Location: Netherlands
Post Re: Lack of support from A.c.Ryan
As the website says

The Playon!HD Essential is designed for users who prefer an easy to use media player without the fuss of networking. Setting a new standard of performance in the class of media players with no network

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My latest music production released on 10-1-2012 !!!
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Playon HD1/HD2/HD3 and MIni series//DVR-HD/ESSENTIAL/VEOLO BLOG, Latest tips Tricks Unreleased Firmwares News and Tutorials !
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Sat Nov 19, 2011 9:58 pm
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Joined: Wed Mar 09, 2011 7:10 pm
Posts: 7
Post Re: Lack of support from A.c.Ryan
So if thats the fact ?
Why selling a wifi dongle for it ......and
have a function for samba on and off in the meny?


regards mikael


Sun Nov 27, 2011 4:23 pm
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Joined: Sat Oct 24, 2009 6:29 pm
Posts: 8941
Location: Netherlands
Post Re: Lack of support from A.c.Ryan
The dongle is pure for internet radio and some internet feeds not for transfering files

The samba function is vissible but can not be turned on

If you read the specs you could know that this was a non networking device

_________________
My latest music production released on 10-1-2012 !!!
http://www.youtube.com/watch?v=Kaagnvz3CAs
Playon HD1/HD2/HD3 and MIni series//DVR-HD/ESSENTIAL/VEOLO BLOG, Latest tips Tricks Unreleased Firmwares News and Tutorials !
HTTP://ACRYANFAQ.BLOGSPOT.COM


Mon Nov 28, 2011 8:09 am
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Joined: Tue Jun 29, 2010 9:18 am
Posts: 1646
Post Re: Lack of support from A.c.Ryan
Hello,

@ Kraakie + Duivels, Playon!HD Essential does have 'Setup>Network'Samba' feature. It should also work to browse/share samba shares to and from the Playon!HD Essential.

To Mikael:

I'm sorry to hear that you have not received support. For direct support, if you don't get replies on the forum, you can reach us by email and phone. You have the details on our support page -> http://www.acryan.com/support/ - You can also get help in Swedish since you seem to have bought your device in Sweden.

Please try the following to sort your problem. Download this firmware -> http://www.acryan.com/downloads/PV73500 ... ropean.zip

and install this version using the following method:

Safe-mode flashing procedure:
1. Download and extract the .install.img and bin.wifi.zip into the root folder of a USB-stick. Make sure the USB-stick is formatted to FAT32.
2. Insert the USB-stick to your player.
3. Shutdown the player.
4. Press and hold down the power button in front of the player for 15 seconds.
5. Your player will restart and install the new firmware.

**Do not power off the unit during the flashing process!**

After you have installed, please make sure you have 'Setup>network>samba on'. Then make sure you have your USB-dongle with the product number: ACR-WN10002 (if you have another number on the actual USB-dongle, it will not work!) and with your remote control go to: 'Setup>network>wired installation' and if your router/ssid is transmitting, you can connect to this and enter your key to your local network.

If the above does not work, please let us know what you have done and exactly what goes wrong.

Br,


Mon Nov 28, 2011 10:05 am
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Joined: Sat Oct 24, 2009 6:29 pm
Posts: 8941
Location: Netherlands
Post Re: Lack of support from A.c.Ryan
Thnx Mikael i was not aware of this update on the essential ;)

_________________
My latest music production released on 10-1-2012 !!!
http://www.youtube.com/watch?v=Kaagnvz3CAs
Playon HD1/HD2/HD3 and MIni series//DVR-HD/ESSENTIAL/VEOLO BLOG, Latest tips Tricks Unreleased Firmwares News and Tutorials !
HTTP://ACRYANFAQ.BLOGSPOT.COM


Mon Nov 28, 2011 10:30 am
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