Hi PlayON!HD Owners,

due to several problems regarding the autoscan function which makes the unit go into an infinite reboot loop here is a little how-to fix this problem. The main reason this happens is because some files/folders are damaged on the HDD due to unexpected shutdowns for examples. Second reason can be that the actual scan database is corrupted for a simliar reason.
You have basically 2 ways of doing this:

I. repair the HDD:
1. switch off the player first
2. connect it with the included USB cable to the PC / Laptop
3. switch the player on (player will go into usb slave mode and the hdd appear in your computer)
4. let the Operating System scan the HDD and fix the errors or do a chkdsk /f from the dos command prompt.
5. on the HDD delete the '.THEATER' folder (this will remove the database)
6. in Windows use Safe Removal Tool to remove the HDD (PlayonHD)
7. disconnect the USB Cable and wait until the player rebooted

The unit should come back as expected and work normal again. If this fails for some reason and the unit is still rebooting please try II.

II. disable autoscan storage
1. switch off the player first
2. remove the HDD!
2.1. in the HD1 remove the 2 screws on underside of the player and take out the HDD. Be carefull there is two sata cables connected to it which you have to remove.
2.2. in the HD2 remove the HDD from the EZ-Drive slot on the left side of the player
3. power on the player
4. goto SETUP -> SYSTEM -> Autoscan Storage and disable this option
5. goto SETUP -> SYSTEM -> Clear History Function and switch this on (pre r4585) or just press 'Enter' to clear the cache and history (r4585+)
6. now switch off the player again
7. put back in the HDD (same way as you removed it)
7.1. at this point i'd recommend to follow the steps provided in I. as well just to make sure the HDD is properly cleaned / fixed.
8. switch the player on again and the unit should start as usual.

NOTE: Please be aware that if you have corrupted files/folders on your HDD and you scan them or let them fix they might get deleted. So if you have important files on the HDD backup them first before fixing!

Questions / Suggestions?

best regards,

If done al those steps en it starts oke indeed. But when i want to move a file again, he reboots again.How can i prefent this to do al the steps al over again?

Paul

Turn off Auto scan and delete the .Theater folder before you move your files. The .Theater folder is not automatically updated when you move a file. You corrupt the data base by moving a file: the old file location is not removed and auto scan creates a new entry, so one movie gets a double entry and thus a conflict.

Hi,

This steps is really helpful. Except that there are cases that auto reboots still happens after moving files or using the built in Copy/Move function (this i will try to resolve using this post viewtopic.php?f=42&t=16325).

So the only other way is to:
1. Once you see the menu pop out in the screen press the Browse Button in your remote to go to the File Manager screen.
2. Once there, go to the Setup menu and enable the Auto Scanning function.
3. Go back to Main Screen and wait a while maybe 2 minutes of scanning or so.
4. Stop the scanning and go back to the Settings menu, Disable the Auto Scan and Delete History.

This I have done 3 times now since I have updated my firmware to firmware 7.4.3 r5440 and even following the steps posted here.

copy function for large files are a bug in the firmware ?