My PlayonHD has problems with sertain bluray movies like King Kong bluray, LOTR bluray's, Iron Man bluray and some others AFTER i updated the firmware to Version: v7.06.r3875.

There were no problems with these movies with Firmware Ver. v7.06.r2901. This has absolutly nothing to do with the movies, and 100% with the new firmware.

I now downgraded back to Firmware Ver. v7.06.r2901 and all the movies are working perfectly again as they should. Another thing i noticed with these movies using the 3875 firmware was this:

- Subtitles not working properly, due to the audio/video not being able to sync i presume the subs arent able to load at all.

- Fast forward is not working properly, while using fast forward try press play to view from that point on. The movie skips back to an earlier point where i started fast forward. In other words, cant fast forward at all.

- Audio tracks not loading instantly, but pauzes the movie for about 5 seconds. This causes the audio/video sync to fail.

Not all movies have the same problems. For me it were only a few, but they worked perfect with 2901.

I havent been updating my PlayonHD since 2901 since this issue has accured. They keeping making new firmware while the audio/sync error remains. Hope you are able to fix this problem soon.. i liked the fact that i could actually see wich subtitles and audiotracks i was skipping through. Also the HDD is plugged in message enoyed me a bit.

Please fix this in the next firmware!

Regards,

Another few things i have noticed with firmware v7.06.r3875.

- When playing ANY bluray movie, the PlayonHD does not respond well on the remote control.
- When fastforward a bluray faster then 4x speed it wont work at all. 1.5x speed and 2x speed do work.
- The bluray movies that wont work well like Dark Knight, King Kong, Lord of the rings, Ironman also have latency with showing the picture. Its almost like the PlayonHD has a hard time presenting the picture quality. With 2901 the PlayonHD has no issues with this at all.

You failed to include any important information that anyone can use to help determine what the issue is.

1. In what digital form are these bluray movies.
2. Post a MediaInfo of one of the stream files.
3. Where are the movies in relation to the PlayOn!HD (Internal HDD, NAS connected by Fast Ethernet, etc).
4. What protocol are you using if streaming over the network.

I have this problem also. It happens with all firmware after r2901 and I have mentioned it a few times in previous threads.

It is firmware related. Whatever was done after r2901 broke a lot of things.

I have a Bluray .ISO (just the one), The Dark Knight, which plays properly (ish) with r2901 - no stalling, sound in sync, can skip forward and back. Upgrading to any firmware after r2901 results in the movie stalling, audio sync way out - 2 seconds. It is with some .mkv movies too.

I am with the latest beta firmware at the moment because there is a bit more functionality than with r2901. The official release - 3875 is crap and should not be an official release, or even beta.

I would suggest that if you have a lot of .iso movies or even temperamental .mkv's then stick with r2901 for now. I am hoping a new release will be out soon with a few fixes instead of window dressing. YAMJ can wait. Fancy icons can wait. Get the problems fixed and then play with making it pretty.

That's my rant over... For now.

Cheers.

A.V.

1. These are 100% untouched Bluray's.
2. The movies do work with firmware 2901 and previous versions. Its a firmware error.
3. Movies are located on the internal HDD.
4. Im not streaming over network.

It is not a firmware error, it is a firmware maturity issue. The MediaInfo will tell you just how close these m2ts streams are to the maximum capability of the PlayON!HD but I can tell you without looking that it is close to 40 Mbps. The SDK changed from 2901 to the next firmware release and the code is not as efficient as the API calls (if you can call function calls that in firmware) in SDK 2 - so the same videos that were right on the edge of the 1073 capability began to stutter.

For now, you only have two options concerning those blurays. Keep it at 2901 or wait till Realtek optimizes their SDK 3 code.

I would bet that the new Realtek decoding chip will have much more overhead and may be contributing to the high workload being put on both them and the software guys at A.C.Ryan as they ready new product line and software to run on it. Doesn't help us who have the older players but maybe insightful to the current situation.

What you are basically saying is. The "new and improved" firmware doesnt allow me to watch bluray movies as they should be, and i should either stick with old unfinished firmware that DOES work, or wait for them to fix the firmware.

So how is this not a firmware issue? Something that worked before now is broken.

All i want with the PlayonHD is to watch full HD movies. Which atm with the new firmware i cannot accomplish. This is an embarrising thing for a HD player.

I am also a seller of the AC Ryans PlayonHD at the store that i work at. What am i suppose to say to my customers. Yes the playonHD does play Bluray, only if you do NOT update the firmware.


This is an issue, should be fixed in the next firmware release. No questions asked. Or lose alot of customers.

If you want to argue semantics then go somewhere else. I took the time to tell you exactly what is causing the problem and you want to complain about the results and direct it at me. All you want to do is watch full HD movies? You have that with 1757 and 2901 firmware. And at no point did I mention or imply that progression in firmware denotes improvement - an increase in possible functionality; but a rise in stability or efficiency rarely occur with increase complexity. I thought I was pretty emphatic about the two choices - not going anywhere away from basic.

Does it make me happy at the direction the firmware is going? No.

I think you should tell your customers what you have always been telling them or be honest and say you are ignorant of the products you are selling them and that they as the end consumer must do their own research and make an educated decision for themselves.

Please do not reply in this thread unless there are people who experience the same thing, or a AC-Ryan employee who can tell us what is going on with the new firmware, and that they are working on a solution for this big problem.

Thx,

Mute please calm down as Matt is trying to explain to you whats going on ...
OUr firmware as every product firmware is based on the SDK from realtek we can only modify our firmware according to that SDK ... the problem is that the SDK released from |Realtek has glitches problemsbugs (you can name it as you want)
we have forward that to Realtek and along with other issues Realtek is working on the new SDK that promises many fixes

Now having said that there is no DEV team for any product that uses Realtek chipset that can do anything to fix it before Realtek launches the new SDK

so you can do what Matt suggested to you (use stable firmware that can play your files)
and wait till the new firmware with the new SDK ....

Now for the selling-customers part you can say the truth to them as a real salesman would do and from there its up to them to compare it with the other products and decide ...

Im proud as many of us here are to be the owner of an A.C Ryan Playon!HD ... because from the competition is far better and has a large community and a good development team that always answers to needs of the end-users (and dont take it light what i say) because i was a user too 6 months ago and believed at the product to be in this position today ....

Yes the product has glitches has bugs has problems like every product in the market (nothing is perfect) but we are doing everything in our power to fix things and make the product better ...

p.s Please don't have attitude against Matt or other users trying to help in this forum community !!!

Kind Regards

Reficul