HI Mickal


ACryan is full of crap. if you see from this forum alot of ppl are having problem. All i see from you that new firmware is being develop. yet all the new firmware doesn't solve what was being promised on the box. I don't give a shit whether you are microsoft or not what being promised on the box must be fulfill.

I bought the box three days go at sitex and BT not working, NAS keep service keep turning off. Can acces the HDD thr wireless and the your wireless dongle keep disconnecting. I been asking for a refund but none of your team response. All the say update to latest firmware, doing that doesn't even help. Basically your company is full of shit and do a false presentation of your product and have the cheek to say that you are the best in market. What a bull...

Regret buying a lemon from from a shitty company.so how do i get my full refund and you can have your shitty box back.

First off all watch your language plzzz

Second to bad the unit is not wokring correct for you.
probaly you have a formated hdd with fw 3582
I suggest you downgrade to 4318 format the drive and reupgrade to 3582 or stay on 4318


I have also a wired and wireless connection and it works fine here

on 3582 and higher there is a problem with bt we dunno excact what it is but they are looking in to that.

Hello,

So you are the lemon guy!

Anyway, you are entitled to a full refund since you just bought the player and are in the return guarantee period, and I do believe you got replies to your emails. If you haven't, please let me know and I will make sure you get your replies from us.

Sorry for your inconvenience

Br,

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User banned due to flaming/bad language against staff/mods

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[Edit moderator]

User banned due to flaming/bad language against staff/mods

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Dear Mikael,

I'm really so disappointed in AC Ryan. Here's what you write in this thread:

"Without going into details, you are free to return your product if you are not happy with it. If we can't support your needs then we can't."

So, I mailed you, thanked you for your generous offer, told you I wasn't happy and asked how to return the product. Then you mailed me back:

"It was not a generous offer. It was a recommendation to take your player to your re-seller and state your issues. If the player does not work for some reason you should be eligible for a return. However, there needs to be something wrong with the player. What exactly is the problem with your player? Is there a particular issue I can help to support you? If you already have tried and got support from us then you can of course contact your re-seller and tell them you have a broken device."

Hey, that was different from what you wrote in the forum, wasn't it? I could return it when I wasn't happy, not just when something was wrong. When I stated that to you in a reply, you repleid again:

"I guess I was misleading you then."

Yes, you were. So that's AC Ryan then. Everyone taken notice?

Hello again,

I'm giving you the advice. If you are not happy with the player, take it back to your re-seller. That is what I do with something I'm not happy with. I'm quite sure wherever you are from, that you would probably need to state what is wrong with the player, so the re-seller accepts it. If there is nothing wrong with the player then I guess they will not accept it. Those are general rules. I still stand by the fact that it was a recommendation, still is. If you got product questions I'm here to try and help you.

That is really all I can do for you. I can't recall the details of what was wrong with your player either, I deal with quite a big number of people every day. Fee free to email/PM me if you got questions. Whatever suits you best. I will try and help you!

Br,

Mikael,

I know the rules about guarantees. And formally these rules are clearly on your side. That's why I called it a generous offer. You admitted that you misled me and I will not push this matter any further. If I was in your shoes I would probably follow the same strategy.

But there's a world of difference between broken devices and unhappy customers. Customer happiness is much more than owning a device that's not broken - as a marketing pro you know that. There's also something like a price quality ratio. Unfortunately one cannot invoke the rules about returning products in case of a bad price quality ratio.

And that's exactly the case with AC Ryan, according to a lot of people: a bad price quality ratio. All these users will not start a collective product return procedure - ofcourse not. Some will post on this forum, you will say sorry and answer that everything will be better.
But the vast majority of this category will, what we call in Holland - "vote with their feet" and buy a player from another company next time.

So will I.
I really wish you good luck. One thing is ok, though: your transparancy and the willingness to answer on this forum.

I appreciate your input, and also others if they are well formed and thought. I can't perform miracles and I am not a marketing pro by any means

There are always people who have issues and problems with our and other players. I focus on helping out the way I can to improve this by helping, testing, reproducing, reporting everything that I have the time for and make sure our developers are aware of the issues we find from our costumers, so we can hopefully improve the faults that we have. I don't have ratio or stats available, but we would not have the position we currently have in the media player market without some good things in our players as well, I will not fill your time with that though, if you decide to buy another player I can only hope you are happy with that one and that I'm sorry that we could not fill your needs. I take your input the only way I can, that is to try and make our players better, and support those I can meanwhile.

Br,

Hello ACR and congratulations on your launch of the essential! From the reviews it sounds really good, especially the new GUI.

I'm not going to ask for dates, but can you let us know if test builds of the new GUI are being tested internally for the Playon! HD currently, or are they still under development? I do remember you saying that the PVR firmware will be released first so I assume its still under development, I would just like to be kept in the loop