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 [HOW-TO] Prevent the PlayON!HD from automatically rebooting! 
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Joined: Tue Feb 01, 2011 10:06 am
Posts: 1720
Location: Rotterdam
Post [HOW-TO] Prevent the PlayON!HD from automatically rebooting!
Hi PlayON!HD Mini2 Owners,

due to several problems regarding the autoscan function which makes the unit go into an infinite reboot loop here is a little how-to fix this problem. The main reason this happens is because some files/folders are damaged on the external USB Storage (HDD) due to unexpected shutdowns for example. Second reason can be that the actual scan database is corrupted for a simliar reason.
You have basically 2 ways of doing this:

I. repair the HDD:
1. connect your external storage device (HDD) to the PC
2. let the Operating System scan the HDD and fix the errors or do a chkdsk /f from the dos command prompt.
3. on the HDD delete the '.THEATER' folder (this will remove the database)
4. in Windows use Safe Removal Tool to remove the HDD
5. disconnect the USB Cable and connect it back to the Mini2 and power it on

The unit should come back as expected and work normal again. If this fails for some reason and the unit is still rebooting please try II.

NOTE: before shutting down the player when connected with an external USB Storage device press the 'Eject' Button to safe remove the HDD from the Mini2 first.

II. disable autoscan storage
1. switch on the player without any usb storage connected
2. goto SETUP -> SYSTEM -> Autoscan Storage and disable this option
3. goto SETUP -> SYSTEM -> Clear History Function and switch this on (pre r4585) or just press 'Enter' to clear the cache and history (r4585+)
4. at this point i'd recommend to follow the steps provided in I. as well just to make sure the HDD is properly cleaned / fixed.
5. plug back in the external device (HDD) to the Mini

NOTE: before shutting down the player when connected with an external USB Storage device press the 'Eject' Button to safe remove the HDD from the Mini2 first.


NOTE: Please be aware that if you have corrupted files/folders on your HDD and you scan them or let them fix they might get deleted. So if you have important files on the HDD backup them first before fixing!

Questions / Suggestions?

best regards,

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Fri Jul 08, 2011 1:20 pm
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Joined: Wed Nov 09, 2011 11:00 am
Posts: 8
Post Re: [HOW-TO] Prevent the PlayON!HD from automatically reboot
How do you prevent it from rebooting (crashes before that) when trying to stream photos from Media Player on Windows 7. (Stream requested from Windows)


Sun Nov 13, 2011 11:20 am
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Joined: Tue Feb 01, 2011 10:06 am
Posts: 1720
Location: Rotterdam
Post Re: [HOW-TO] Prevent the PlayON!HD from automatically reboot
nfshp253 wrote:
How do you prevent it from rebooting (crashes before that) when trying to stream photos from Media Player on Windows 7. (Stream requested from Windows)


Hi,

this is caused by instability in the SDK which has to do with the layers. Anyways we have raised this already to improve it but i have so far no feedback on when this can be fixed. The upcoming firmware will most likely not address this issue yet but check the changelog for next firmware please to be sure.

best regards,

_________________
Product Specialist Team

AC Ryan Europe
Anthonetta Kuijlstraat 43b || 3066 GS Rotterdam || The Netherlands
Tel. +31 (0)10 420 6136

Email: europe@acryan.com
Follow us at: Twitter || Facebook


Tue Nov 15, 2011 2:26 pm
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