Re: AC Ryan Play on Feedback
well on the german support i can be the one giving a good answer,
acryan hired Arne
who speaks fluently german.
I was under the impression i did a good job as well there,
but as i am alone who could write and speak german,
and are unabble to give all the support in three languages,
i find it not so nice to assume from me to spend my complete free time,
just to give support.
what is next? do i have to learn Hongarian, Polish, French and what more.
I speak and write Dutch , Englisch and to some degree German (which is indeed my second language
as i had german Großaltern but i haven`t used it for over 20 jears,
so it is coming back just not as fast as i would like).
But i do my best,
at least now i am happy as also Acryan has a German speaking staff member,
who is already started to give support on the German forum.
don`t forget as i said we are just a few trying to give support in our free time,
to over 14000 users when we started there where no more then 3000 users,
and giving followup was easier then,
now we have almost 5 times more forumusers and less then the half moderators,
plus considering that most don`t like to search,
and therefor start new topics about same issues over and over again,
there is no way for us to keep up that way.
but even then if i speak for me and kraakie as for the others,
we are doing our best.
and being attacked by you is not making us very happy,
especially after reading the reply from Kraakie,
as now i understand you have a customised firmware,
and we just can`t give support on it.
so as Kraakie said, writing the frustration is then not completely nice,
even though you are right about the unanswered topics (in which we surely are also not happy about,
that it came this far.
we would loved to have a bigger moderator team,
but they don`t grow on trees).
besides do you want to give up at least two to three hours each day to do this?
for free just to help others???
but i am rambling again
we are here to help anyone,
and if some one felt left out they can always send me a PM,
these i answer always, as i do that the first thing i logged in,
but that almost takes me at least an hour each day already on most day`s.