Hello Playon!HD2 owners!

We are happy to announce our new Official firmware v9.5.3.r7317!
Below you will find links to download this new firmware together with the change log and instructions on how to install this firmware.

Update - 07-02-2012: We have replaced this firmware v9.5.3.r7317 with a new revision that fixes the Thumbnail view (distorted image) issue, so you can view your folders with 'Thumbnail view'. If you with your remote control go to 'Setup > Misc > Version info' and check the 'Compiled at' date. If it does not say: Feb 07 - 2012 - you will not have the updated version. Simply re-download and flash this firmware again to have this fixed.

Thanks to our development team for this quick fix!

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Firmware download:
Click here to download the new firmware.


The flashing Procedures: We have 2x separate ways to flash your firmware. We strongly recommend you to use the ‘Safe-Mode method’ when it’s the first time you install this new firmware.

Safe-Mode method (*recommended!):
1. Download and extract the .zip file into the root folder of a USB-stick. Make sure the USB-stick is formatted to FAT32.
2. Insert the USB-stick to your player.
3. Shutdown the player.
4. Press and hold down the power button in front of the player for 15 seconds.
5. Your player will restart and install the new firmware.

System update method:
1. Download and extract the .zip file into the root folder of a USB-stick. Make sure the USB-stick is formatted to FAT32.
2. Insert the USB-stick to your player.
3. Go to Setup>Misc>USB Upgrade and press 'Enter' on your remote control to confirm.
4. Your player will restart and install the new firmware.

!!DO NOT POWER OFF THE UNIT WHILE FLASHING! THIS MIGHT CAUSE DAMAGE AND RESULT IN DEFECT HARDWARE!

Change log:
Downloadable .pdf


Model: AC Ryan ACR-PV73700 Playon!HD2
Version: v9.5.3.r7317
Release: 2012-01-31
New Features / Improvements / Bug Fixes
Version v9.5.3.r7317
what’s new in this release
1. Improved Goto function, now able to directly input numeric on the entry fields
2. Improved various menu language translations and OSD errors
3. Improved audio playing indicator bar to match with the current progress of playback
4. Improved sync with various .txt subtitle formats
5. Improved subtitles handling
(a) Multiple SRT subtitles for a video, naming the desired subtitle file the same as the video name will make it the default subtitle during playback
Example;
If you have 'Avatar.mkv' video and 'Avatar.srt', 'Avatar.dutch.srt', 'Avatar.german.srt', etc
Avatar.srt will be the default subtitle
If you prefer to have other subtitle as the default subtitle, just rename that to 'Avatar.srt'
(b) Only subtitles that are relevant to the video being played will be displayed and selectable
Example;
If you have 'Avatar.mkv' and 'Iron Man.mkv' together with 'Avatar.srt' and 'Iron Man.srt' subtitles in a single folder. When playing 'Avatar.mkv' and pressing the subtitle button will only display and let you select 'Avatar.srt'. 'Iron Man.srt' will not be seen as a selectable subtitle
6. Updated Transmission BT to version V2.42
7. Added audio setting that can be directly accessed when pressing the MENU button during audio/video playback
8. Added 'Show all files' option in SETUP - SYSTEM menu to provide users the flexibility of manipulating files that are otherwise filtered out by the system as non-media types
9. Added Thai and Hebrew virtual keyboard layout and input method
10. Added support for PGS subtitles in MKV container
11. Added scan HDD utility to check and automatically fix any NTFS file system errors
12. Fixed error message 'Unable to service request' from appearing when setting a username/password for FTP
13. Fixed the limit of maximum 15 subtitles placed in a single folder
14. Fixed missing audio channels when playing back video with multi-channel AAC audio via an external amplifier
15. Fixed constant rebooting problem caused by the index file being corrupted after scanning any MP3 files with an ID3 tag that contains a large file size embedded image
16. Fixed system reboot when loading a Jukebox created with AC Ryan YAMJ Installer v2.0
17. Fixed random system freeze when exiting or stopping from playing a movie in Movie Jukebox
18. Fixed unable to display YAMJ generated TV Series and Boxsets in Movie Jukebox
19. Fixed broken service to NBC TODAY SHOW in Video Podcast
20. Fixed no audio bug when using certain services in Internet Media if you are using SPDIF/OPTICAL connection to an external amplifier
21. Fixed during audio playback, ID3 details does not appear after returning from screensaver, MENU options or SETUP
22. Fixed unable to load subtitles when default subtitle option in Setup > Misc > Subtitle is turned off
23. Fixed during a paused video playback and screen saver appears with option set to Photo Album or Flickr, will cause the system to reboot
Note: Due to a Realtek SDK limitation, only the default screen saver image will appear during a paused videoplayback
24. Fixed unable to create new folder on network when copying/moving files
25. Fixed unable to access a password protected network location that has been added to the Shortcuts menu
26. Fixed unable to load .m3u playlist over network
27. Moved Shortcuts menu to the first listed menu on the Home Screen
28. Moved "Stretch" option as the first selection when pressing the Zoom button during video playback

Note: If you have downloaded this firmware before 13CET today from our official support site, you will not have telnet access. If this is something you require, please re-download the firmware for a fix.


Bug-tracking with: bugtracker@acryan.com

You can help us with findings issues/bugs by sending an email directly to our testing team. Use this email address, and with the help of the details you find below, fill in the steps or details needed to reproduce a certain occurrence that you think can be solved with a firmware update. When our testing team receives this, they will try to reproduce the issue you submitted in order to confirm the issue, so our development team can solve them.
Please use this email carefully and only send Bug-related emails. If you need technical support or have any other questions please still use the forum, or our email phone/support. You have details for this here: http://www.acryan.com/web/support/

The email address for sending in bugs is: bugtracker@acryan.com

To make it easier for us to pinpoint your issue, please provide us with the details below when submitting to us:

1. Player model: e.g. ACR-PV73200 for the Playon!HD.
2. Firmware version: e.g. r7317 for the current Playon!HD firmware.
3. Reproducibility: always / sometimes / random etc
4. Setup: how are you connected? Via AV Receiver / TV / Router / Switch / Wireless / Wired etc.
5. Operating System (optional): Windows 7 / XP / 2000, Linux (distro)
6. Description of problem: please write an understandable description of the problem so that we can reproduce / confirm this.


Best regards,

Two long standing problems I have noticed that still exist in this new firmware:

1) If I pause something I am watching ie. a tv show that I have transferred to the internal hard drive, resuming the show still occasionally results in no audio. If I leave the video playing, sometimes the video comes to a stop and requires I rewind a little and it will resume and re-sync the audio.

2) With some but not all, clicking on a jpeg image in a shared network folder results in the Playon!HD2 displaying a black screen then locking solid. The unit doesn't respond to the remote control and pushing the power button on the front of the Playon!HD2 does nothing either. I have to pull the power cord out at the back to start the unit up again. The images display just fine in Windows 7 with at least 3 image handlers.

I haven't had time to test anything else but I was hoping these issues would be fixed by now.

Nice work all, and thanks.

2 questions,
The telnet function is it enabel againg .
And can i juse metafeeds againg .

Manny thanks .

I am very sad. I bought a WD 3TB MyBookEssential External HDD.
It's a 3.0USB one. It's ok and go to sleep, when I turn off.

The other two HDDs is USB2.0. When I turn off the HD2, it doesn't go to sleep (suspend), and I have to turn off it during active HDD. It's not too healthy. So my other to two external HDDs do the same.

When HD2 still works and I unplug USB cable of the external HDDs, they go sleep. (After then I can turn off the suspended HDDs's case.)

When I eject HDDs, I think the HDDs should go suspend. After ejecting, nothing happends. I think the HDD should go to sleep.

So I have to use the r4585
... or always unplug the HDDs during working, without EJECT.

Why does it work and go suspend with r4585 firm???
Could somebody check the difference?
Maybe when HD2 turn off doesn't send "shutdown command" ... ?
Is it USB2.0 compatibility problem???

Any idea??? Thanks.

How can i get back to the previous beta version???

This version has more errors then the beta one, and the quality of audio is far worse!

You just flash with the previous firmware in safe mode like you would this version.

The iso file fast forward bug where fast forwarding at over 2x results in chapter skipping is still present in this latest firmware.

Yes and the stripes when scrolling through the folder and files is still there.
But why is the quality of mp3 changed what was wrong whith it???
Subtitles in bluray iso files still not working proper.

Yep, thumbnail browsing bug is still not fixed, but it is not mentioned in the change history either.

Hi! Tried the 7317 update and the unit is stuck after reboot.
Any ideas?

Please try again using a freshly formatted drive and use recovery way of installation. Sorry for any inconvenience.