Frequently Asked Questions

VEO Navigator with Keyboard utilises a wireless RF signal for communications, and is pre-paired to its respective USB receivers during our manufacturing process. At times, you might need to pair your VEO Navigator with Keyboard again due to interference from other wireless devices in the household such as your wireless routers, microwave etc.

1. Ensure the USB RF receiver is inserted fully into VEOLO 4K+.
2. Power on VEOLO 4K+ and wait until you arrive at the home screen.
3. Press and hold onto ‘-‘ & ‘+’ buttons on VEO Navigator with Keyboard.
4. Notice that the LED is blinking.
5. Pairing is completed when the LED stops blinking.

Miracast allows your other Android devices to cast their screen onto VEOLO 4K+, thus resulting in a big screen experience.

1. Ensure VEOLO 4K+ and your other Android devices are on the same network.
2. Fire up the ‘Miracast’ app on VEOLO 4K+.
3. Next, on your other Android device, open ‘Settings’ and look out for ‘Wireless Display’ or ‘Screen Mirroring’. * This setting varies for different Android versions, as well as manufacturer/models, but is usually named in such a manner.
4. Tap on ‘Wireless Display’ or ‘Screen Mirroring’ on your Android device, then select ‘VEOLO 4K+’ when presented with the next screen.
5. Once connected successfully, VEOLO 4K+ will mirror your Android device.

AirPlay allows you to mirror your iOS or OS X devices onto VEOLO 4K+ for a big screen experience.

1. Ensure VEOLO 4K+ and your iOS device are on the same network. (Note: Does not support iOS 10.1 and above.)
2. On your iOS device, tap the bottom area of your screen & drag your finger in an upwards motion. This will reveal the Control Centre.
3. Tap on the AirPlay icon.
4. Next, switch your iOS device’s AirPlay settings from ‘iPhone’ or ‘iPad’ to ‘AirPlay-VEOLO 4K+’.
5. Turn on ‘Mirroring’ to have VEOLO 4K+ mirror your iOS device.

Moment uses a wireless subwoofer that communicates via a 2.4Ghz RF connection. Follow the steps below to pair your Moment Soundbar with its subwoofer.

1. Unplug the AC power outlet connected to your Moment Soundbar.
2. Connect AC power outlet to subwoofer and power ON.
3. Press and hold onto the “Pairing” button on the back of your subwoofer, near the top side.
4. Notice that the white LED on the front of your subwoofer is blinking.
5. While the subwoofer’s white LED is blinking, connect AC power to your Moment Soundbar.
6. Turn on your Moment Soundbar by tapping on its touch panel, or by using the supplied IR remote.

Your subwoofer’s white LED should be lit up now (not blinking), and this indicates that Moment Soundbar and its subwoofer is connected.

1. Switch Moment to Bluetooth mode.
2. Press and hold onto the Bluetooth button on the remote control.
3. After a brief pause, there should be a ‘beep’ and you’ll notice that the Bluetooth indicator light on Moment is blinking.
4. This puts Moment in ‘Pairing Mode’.
5. Under your device’s Bluetooth settings, tap on ‘Moment’ to pair.

As with most wireless devices, Bluetooth can be affected by other wireless devices around the home, such as wireless routers and microwave ovens. For best results, place your Moment Soundbar away from such devices.

1. Please ensure that your remote control’s battery is inserted with the flat side up & facing you, and that it is inserted under the “U” shaped metal piece.
2. Occasionally, this issue could also be caused by conflict with other IR-enabled devices in the area.
3. Try turning off all other IR devices in the vicinity to see if Moment’s remote works. If it does, it could mean a conflict with other IR-enabled devices in the room.

1. Ensure Moment Soundbar is in Karaoke Mode (Microphone indicator light).
2. Check that the microphones are turned on and the white LED is lit up.

Moment’s microphones will not work if they are both configured to be Mic 1, or Mic 2 at the same time.

When turning on Moment’s microphones, pay attention to the white LED light – one blink indicates Mic 1, while two indicates Mic 2.

To toggle your Microphone from Mic 1 to 2 or vice versa:
1. Press & hold onto the ‘Power’ and ‘Vol +’ button for 5 seconds.
2. While still holding onto ‘Power’, release the ‘Vol +’ button, press & hold onto the ‘Vol -‘ button for 5 seconds.

You will notice after doing these steps that the white LED blinks either once or twice, and that identifies which Mic it is. Both microphones should work after this setup.

If you experience a conflict with other UHF devices (e.g. TV receiver, a 2nd Moment set) in your house, you might need to switch UHF frequencies on your Moment Soundbar and microphones.

1. Press & hold onto the ‘Power’ and ‘Vol -’ button for 5 seconds.
2. Release both buttons together after 5 seconds.
3. A slow flashing white LED on your microphone indicates it is on the lower (2nd preset) frequency.

* UHF frequency on Moment Soundbar has to match that of your wireless microphones to work (i.e. Moment & Microphones have to all be on frequency #1 or #2 together).


1. This indicates that your microphone’s battery level is low and in need of fresh batteries soon.
2. Moment’s microphones shut down automatically after 2 minutes if left ON without activity.

To prevent battery leakage and potential damage to your microphones, remove batteries if you are not intending to use for a long period.

1. Ensure that the transparent protective caps are removed from the supplied Optical Audio cable before inserting.
2. Insert the Optical Audio cable all the way into the Optical port, ensuring it is flushed with the surface.
3. Check that your TV is set to output audio via the Optical connection (this is sometimes shown as S/PDIF).
4. Lastly, check that Moment is in Optical Audio mode, with the OPT indicator light lit up.

To ensure optimum audio quality, turn off your TV’s speakers so audio is only output via your Moment Soundbar.

1. Using the volume control buttons on your TV or its remote, turn the TV volume all the way down. DO NOT USE the Mute button.
2. From this point forward, use only the volume control buttons on your Moment remote control to adjust the sound level.

All VEO Navigators come paired with their USB receivers. In the event your VEO Navigator’s RF signal is lost with its receiver, you can initialise the pairing process by pressing and holding onto the “Home” and “Menu” buttons together.

1. Ensure VEOLO 4K is plugged in and turned on.
2. Check that VEO Navigator IS NOT in Mouse Mode (the white LED should be OFF).
3. Press and hold onto the “Home” and “Menu” buttons.
4. Notice that the white LED on your VEO Navigator is blinking.
5. The pairing process is completed when the LED stops blinking.

For a graphical guide, please refer to VEO Navigator Pairing Guide.

The VEO Navigator is based on wireless RF technology and works with its supplied USB receiver. It is only capable of setting VEOLO 4K on Standby mode as minimal power is still required to power the USB RF receiver.

To put VEOLO 4K on Standby:
1. Ensure VEO Navigator IS NOT in Mouse Mode (white LED should be OFF).
2. Press the “Power/ Standby” button on your VEO Navigator.

Check the input source on your TV. Most TV models today have multiple HDMI ports and you may have selected the wrong HDMI input.

If you already selected the correct HDMI input, check your VEOLO 4K’s display settings using the steps below:

1. Connect VEOLO 4K to your TV with the supplied AV cables (Red/ White/ Yellow).
2. On your TV, switch input source to “AV”.
3. Click on “Settings” (depicted by a gear icon) while on VEOLO 4K’s home page.
4. Navigate to “Display” and check “HDMI Modes”.
5. Ensure that your VEOLO 4K is set to a display resolution supported by your TV.

Most times, a faulty HDMI port or cable can be the cause of a “No Display” issue. It is advisable to check using different HDMI cables and/or ports to determine the issue.

Ensure VEOLO 4K is not muted. Press the “Vol +” button on your remote control and try again.

If VEOLO 4K is connected to your TV for audio, check to ensure that your TV is not muted.

Alternatively, navigate to VEOLO 4K’s Settings and check under “Sound” > “Sound Devices” if the correct option is selected for your connection.

To connect to a VPN, first choose your preferred service provider – preferably one that has an Android app for ease of use (we will be using ‘VPN Unlimited’ in this example).

1. Visit the web page of your preferred VPN service provider (“” in this example) using Browser app and sign up for a VPN plan or account.
2. In Google Play, search for your VPN service and download its app.

VPN Unlimited app in Google Play for VEOLO 4K

3. Open the VPN Android app and sign in to your account (if applicable).
4. Select the VPN server you prefer. For US services such as Amazon Video, Netflix (US), Hulu Plus, a US server is often required.

US Server VPN for VEOLO 4K

Toggle offers both free and paid content. You can log in to view selected content at no charge. Viewing of premium content is on a subscription basis.

Didn’t find an answer to your question?

Email Support